Brooktrout Error Codes - Extracomm

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Brooktrout Error Codes Link: http://www.extracomm.com/Extracomm/FAQ.NSF/FAQs/1d85d6a58c05403b882567d8006808c4 (http://www.extracomm.com/Extracomm/FAQ.NSF/FAQs/1d85d6a58c05403b882567d8006808c4) Apply to: ExtraFax for Exchange; ExtraFax for Domino All versions Last Modified Date: 05/25/2017

Brooktrout Error Codes The following is a list of general Error Return Codes for Booktrout fax boards. Reference this with the errors you are getting when sending or receiving a fax, this will aid you in the troubleshooting process. Return Codes

Description

1

HNG_RNG_DET

Ring detected without a successful handshake.

2

HNG_ABORT

Call aborted.

3

HNG_NO_LOOP_CURRENT

No loop current or A/B signaling bits. Note that if someone had dialed to your fax server and then hung up, then the fax server would generate this return code.

4

HNG_ISDN_DISCONNECT

ISDN disconnection.

5

HNG_INVAL_POLL_ATT

Invalid polling attempt.

11

HNG_T1_TIMEOUT

No answer, T.30 T1 time-out.

20

HNG_XMITB_TIMEOUT

Unspecified transmit Phase B error.

21

HNG_XMITB_NORM

Remote cannot receive or send.

22

HNG_XMITB_MISC

COMREC error, Phase B transmit.

23

HNG_XMITB_COMREC_VCNR

COMREC invalid command received.

24

HNG_XMITB_SE

RSPREC error.

25

HNG_XMITB_DCS_FTC

DCS send three times without response.

26

HNG_XMITB_DIS_FTC

DIS/DTC received three times; DCS not recognized.

27

HNG_XMITB_TRAINFAIL

Failure to train.

28

HNG_XMITB_RSPREC_VCNR

RSPREC invalid response received.

29

HNG_XMITB_COMREC_DCN

DCN received in COMREC.

30

HNG_XMITB_RSPREC_DCN

DCN received in RSPREC.

33

HNG_PHASEB_INCOMPAT_FMT

Incompatible fax formats, for example, a page width mismatch.

34

HNG_XMITB_INVAL_DMACNT

Invalid DMA count specified for transmitter.

35

HNG_XMITB_FTM_NOECM

Binary File Transfer specified, but ECM not enabled on transmitter.

36

HNG_XMITB_INCMP_FTM

Binary File Transfer mode specified, but not supported by receiver.

37

HNG_XMITB_INCMP_EFF

Remote does not support EFF page options required by host.

38

HNG_XMITB_NOEFF

Remote does not support EFF page coding.

40

HNG_XMITD_RR_NORES

No response to RR after three tries.

41

HNG_XMITD_CTC_NORES

No response to CTC, or response was not CTR.

42

HNG_XMITD_T5TO_RR

T5 time out since receiving first RNR.

43

HNG_XMITD_NOCONT_NSTMSG Do not continue with next message after receiving ERR.

44

HNG_XMITD_ERRRES_EOREOP

ERR response to EOR-EOP or EOR-PRI-EOP.

45

HNG_XMITD_RTN_DCN

Transmitted DCN after receiving RTN.

46

HNG_XMITD_PPR_EOR

EOR-MPS, EOR-EOM, EOR-NULL, EOR-PRI-MPS, or EOR-PRI-EOM sent after fourth PPR received.

51

HNG_XMITD_SE

RSPREC error.

52

HNG_XMITD_MPS_FTC

No response to MPS, repeated three times.

53

HNG_XMITD_MPS_VCNR

Invalid response to MPS.

54

HNG_XMITD_EOP_FTC

No response to EOP repeated three times.

55

HNG_XMITD_EOP_VCNR

Invalid response to EOP.

56

HNG_XMITD_EOM_FTC

No response to EOM, repeated three times.

57

HNG_XMITD_EOM_VCNR

Invalid response to EOM.

60

HNG_XMITD_RSPREC_DCN

DCN received in RSPREC.

61

HNG_XMITD_PPSNULL_NORES

No response received after third try for PPS-NULL.

62

HNG_XMITD_PPSMPS_NORES

No response received after third try for PPS-MPS.

63

HNG_XMITD_PPSEOP_NORES

No response received after third try for PPS-EOP.

64

HNG_XMITD_PPSEOM_NORES

No response received after third try for PPS-EOM.

65

HNG_XMITD_EORNULL_NORES

No response received after third try for EOR-NULL.

66

HNG_XMITD_EORMPS_NORES

No response received after third try for EOR-MPS.

67

HNG_XMITD_EOREOP_NORES

No response received after third try for EOR-EOP.

68

HNG_XMITD_EOREOM_NORES

No response received after third try for EOR-EOM.

70

HNG_RCVB_TIMEOUT

Unspecified receive Phase B error.

71

HNG_RCVB_SE

RSPREC error.

72

HNG_RCVB_MISC

COMREC error.

73

HNG_T2_PNOTREC

T.30 T2 time-out, expected page not received.

74

HNG_RCVB_T1_TIMEOUT

T.30 T1 time-out after EOM received.

75

HNG_NORMAL_RCV

DCN received in COMREC. While this value is considered by the firmware to be a successful fax receive result, if it occurs in conjunction with BT_STATUS_ERROR_HANGUP, it still indicates that an error has occurred.

76

HNG_RCVB_RSPREC_DCN

DCN received in RSPREC.

77

HNG_T2_TIMEOUT

T.30 T2 time-out, expected page received.

78

HNG_RCVB_INVAL_DMACNT

Invalid DMA count specified for receiver.

79

HNG_RCVB_FTM_NOECM

Binary File Transfer specified, but ECM not supported by receiver.

101 HNG_RCVD_SE_VCNR

RSPREC invalid response received.

102 HNG_RCVD_COMREC_VCNR

COMREC invalid response received.

103 HNG_RCVD_T3TO_NORESP

T3 time-out; no local response for remote voice interrupt.

104 HNG_RCVD_T2TO

T2 time-out; no command received after responding RNR.

105 HNG_RCVD_DCN_COMREC

DCN received for command received.

106 HNG_RCVD_COMREC_ERR

Command receive error.

107 HNG_RCVD_BLKCT_ERR

Receive block count error in ECM mode.

108 HNG_RCVD_PGCT_ERR

Receive page count error in ECM mode.

109 HNG_RCVD_EOR

EOR received in phase D.

110 HNG_RCVD_RNRTO

Timeout while repeating RNR.

150 HNG_RCVC_EOL_TIMEOUT

No EOL received in a 5-second period.

151 HNG_RCVC_BAD_MMR

Bad MMR data received from remote.

240 HNG_INTERRUPT_ACK

No interrupt acknowledges, time-out.

241 HNG_COMM_FAULT

Loop current still present while playing reorder tone after timeout.

242 HNG_T30_HOLDUP

T.30 holdup time-out.

243 HNG_HOLDUP_DCN

DCN received from host in receive holdup section for FAX PAD mode.

244 HNG_HOLDUP_DCN_NON_FPAD DCN received from host in receive holdup section for non-FAX PAD mode. 258 DIAL_NO_DIAL_TONE

No dial tone detected. Try checking the line and switch.

259 DIAL_NO_LOOP_CUR

No loop current detected. Try checking the line and switch. Note: In ExtraFax User Preferences document, there is a setting called "Fax Number" (i.e. the PersonalFaxNumber field), which allows entering of a custom fax number to be displayed in the fax cover page. By default, if a value has been specified for this setting, then ExtraFax's PreTransmissionProcessing agent will copy that value to the AppCallerID field of the outgoing fax job, which controls the calling party number to be used by the Brooktrout program. This will work if the specified calling party number is a valid number. However, for some telcos, setting the calling party number with an invalid value is not allowed and may cause error. If that is the case, try setting the "Disable Using Personal Fax Number as the Calling Party Number" option in ExtraFax Server Configuration document to "Yes", which is available since ExtraFax 8.0.1.

260 DIAL_LOCAL_IN_USE

Local phone in use successfully.

261 DIAL_TRUNK_BUSY

Busy trunk line detected.

265 DIAL_SLOT_BUSY

T1 time slot busy.

266 DIAL_CALL_COLLISION

Ringing detected during dialing.

267 DIAL_NO_WINK

2nd or later wink missing for Feature Group D.

301 FCP_BUSY1

Normal busy; remote end busy (off-hook). Busy signal received after the maximum number of retries, resend the fax at a later time.

302 FCP_BUSY2

Normal busy; remote end busy (off-hook). Used instead of BUSY1 in certain countries. Busy signal received after the maximum number of retries, resend the fax at a later time.

303 FCP_ROBUSY

Reorder or fast busy; indicates that telephone company trunk lines are busy; on PBXs, indicates no available outside lines. No available outside lines. Try dialing the number from another phone. Try checking the line.

304 FCP_RECALL

Recall dial tone detected; signal generated when calling another party while already connected to one or more parties (for example, conference calling, call waiting). Number dialed is not a fax number. Try dialing the number from another phone to verify the number is a fax number.

305 FCP_CONFIRM

Confirmation tone; automated equipment acknowledges successful completion of caller requested feature (for example, call forwarding). This is not G2 confirmation tone (CFR2). This indicates there is a problem with the line, switch, or card. Try dialing the number from another phone to verify the number.

308 FCP_RING1

Ringback detected; remote end is ringing. The Central Office connected to the dialled number generates this signal.

309 FCP_RING2

Ringback detected; remote end is ringing. The Central Office connected to the dialed number generates this signal. Also known as double-ring, it is used in the U.K.

316 FCP_HUMAN

Answer (probable human) detected; does not match any other expected call progress signal patterns.

317 FCP_ANSWER

Remote end answered call; can occur immediately after a break in the ring-back cycle; like HUMAN, does not match any other call progress signal patterns, but is marked by silence. Number dialed is not a fax number. Try dialing the number from another phone to verify the number is a fax number.

318 FCP_DIALTON

Dial tone detected; usually indicates the dialing sequence did not break dial tone. This occurs when you did not access an outside line. Could be an invalid number or dialing configuration incorrect. Related Support FAQ... (/Extracomm/FAQ.NSF/0/C7633BAA11E59BB6482570C3000FDFAE)

324 FCP_SILENCE

In VOICE mode, after dialing, no signal detected during the silence timeout. In ANSWER mode, no fax CNG tone detected after answering a call. Try dialing the number from another phone to verify the number is a fax number. Try checking the line and switch.

325 FCP_RNGNOANS

Indicates the remote end was ringing but did not answer. In fax mode, this result occurs after the ced_timeout (default: 40 secs) has expired and the line continues to ring (You can adjust the value of these timeout parameters in the btcall.cfg configuration file). Try dialing the number from another phone to verify the number is a fax number.

326 FCP_G2DETCT

Group 2 fax machine detected; remote machine is capable of sending and receiving G2 facsimiles only. Try checking the line. Related Support FAQ... (/Extracomm/FAQ.NSF/0/AD6813764AE8197485256F3A004B0996)

327 FCP_SITINTC

Intercept tone detected; remote end originating failure; invalid telephone number or class of service restriction. With the ISDN board, this can also indicate a datalink mis-match (ptp or pmp). Possible bad number or phone service is down. Try dialing the number from another phone to verify the number is a fax number. If number is a valid fax number then try checking the line.

328 FCP_QUIET

After dialing the number, no energy detected on the line for the wait_for_ced timeout period; possible dead line. The line is down. Try dialing the number from another phone to verify the number is a fax number. Related Support FAQ... (/Extracomm/FAQ.NSF/0/F56D0B6128A8688D852570D50051B018)

329 FCP_SITVACODE

Vacant tone detected; remote originating failure; invalid telephone number. Possible bad number. Try dialing the number from another phone to verify the number is a fax number. Note: In ExtraFax User Preferences document, there is a setting called "Fax Number" (i.e. the PersonalFaxNumber field), which allows entering of a custom fax number to be displayed in the fax cover page. By default, if a value has been specified for this setting, then ExtraFax's PreTransmissionProcessing agent will copy that value to the AppCallerID field of the outgoing fax job, which controls the calling party number to be used by the Brooktrout program. This will work if the specified calling party number is a valid number. However, for some telcos, setting the calling party number with an invalid value is not allowed and may cause error. If that is the case, try setting the "Disable Using Personal Fax Number as the Calling Party Number" option in ExtraFax Server Configuration document to "Yes", which is available since ExtraFax 8.0.1.

330 FCP_SITREORD

Reorder tone detected; end office (PBX) or carrier originating failure. Possible problem with the line coming into the Server. This will normally be a fast busy signal. Try dialing the number from another phone to verify the number.

331 FCP_SITNOCIR

No circuit detected; end office or carrier originating failure, possible dead line. No line is detected which could be a problem with the line, switch, or card.

332 FCP_CNGDETCT

CNG fax calling tone detected.

333 FCP_RMTOFFHK

Remote fax machine went off-hook (also known as Answer Supervision).

339 FCP_ANSWER_TONE_DETECT

Fax machine detected; usually a fax CED tone, but also fax V.21 signals when the remote machine does not send a CED tone before it sends the fax protocol information. Called a fax machine but it did not send the proper protocol. Could be a problem with the fax machine that is receiving the fax. Try resending the fax.

340 FCP_UNKNOWN

An error occurred due to an unknown cause. Try Resending the fax.

348 FCP_ISDN_CALL_PROGRESS

By enabling call progress on an ISDN D channel, one of the following values will be in the second byte of the FIFO buffer: 4: CALL_PROCEEDING: Call is proceeding normally. 5: CALL_ALERTING: Ringback detected; remote end is ringing. 6: CALL_CONNECTED: Call is connected. 7: CALL_DISCONNECTED: Call was disconnected. Try checking the line and switch.

349 FCP_ISDN_CALL_COLLISION

Indicates that a call collision occurred on the ISDN line. Indicates there is a call going out on the same line as a call coming in. Try checking the line and switch.

500 HNG_ERROR_INTERRUPT

An error interrupt occurred, indicating a problem with the board too severe to continue.

501 HNG_INTERRUPT_OVERRUN

The application was unable to process interrupts from the board fast enough, and information was lost.

502 HNG_UNEXPECTED_IRSDONE

The channel generated an unexpected 03 (reset done) or 7F interrupt, indicating the existence of a firmware or hardware problem.

503 HNG_IOCTL_ERROR

An API command to the driver returned an error value, indicating that the driver or the operating system detected an error. This error often occurs when a channel locks up.

504 HNG_OVERLAY_DLOAD_ERR

Error reported at termination of fax overlay download.

505 HNG_MAX_TIMEOUT

Maximum timeout exceeded. This code occurs when the user configuration file parameter max_timeout has been enabled and the specified timeout has expired.

You can also try to look for additional information from the following documentation: Brooktrout Technology White Paper - Understanding Brooktrout Return Codes (/Extracomm/FAQ.NSF/0/1D85D6A58C05403B882567D8006808C4/$FILE/errorcodes.pdf) Dialogic Brooktrout Bfv APIs Reference Manual (/Extracomm/FAQ.NSF/0/1D85D6A58C05403B882567D8006808C4/$FILE/ref_apiset.zip)

Copyright © Extracomm Inc. 2018

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Brooktrout Error Codes - Extracomm

Brooktrout Error Codes Link: http://www.extracomm.com/Extracomm/FAQ.NSF/FAQs/1d85d6a58c05403b882567d8006808c4 (http://www.extracomm.com/Extracomm/FAQ...

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